LuckyBet7 Privacy Policy – Protecting Your Personal Data

Introduction

Introduction to LuckyBet7's Privacy Policy

LuckyBet7 ("we", "platform", or "company") understands that your trust is the foundation of the relationship between us. As a Sports Betting and online casino platform operating in luckybet7.net, we regard the protection of member personal data as a non-negotiable responsibility.

This Privacy Policy sets out in detail our practices regarding the collection, processing, storage and protection of your personal data when you use the LuckyBet7 platform — whether via our website, mobile app or any other digital channel we operate.

This Privacy Policy is prepared in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia and adheres to internationally recognised data protection standards. By registering and using LuckyBet7's services, you fully agree to the terms of this Privacy Policy.

Data Collected

Types of Personal Data We Collect

LuckyBet7 collects the personal data necessary to provide every member with a safe, responsible, and high-quality service. The categories of data we collect are as follows:

We only collect data that is strictly necessary for the stated purposes. LuckyBet7 does not collect sensitive data such as health information, religious beliefs or members' political views.

Collection Method

How We Collect Your Personal Data

LuckyBet7 collects your personal data through a variety of transparent and lawful methods:

• Account Registration: When you register a new account with LuckyBet7, you provide us directly with basic information such as your name, email address, phone number, and password.
• KYC Verification: To comply with anti-money laundering requirements, you are required to submit identity verification documents such as a copy of your Malaysian identity card (MyKad) or passport.
• Financial Transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, your transaction details are automatically recorded in our system.
• Platform Usage: Technical and usage data is collected automatically via cookies, server logs and standard tracking technologies as you browse and use the LuckyBet7 platform.
• Customer Support: When you contact the LuckyBet7 support team via live chat or email, we retain records of those communications for reference and service quality purposes.
• Third-Party Sources: In certain cases, we may receive your data from third-party identity verification providers that you have authorised to share such information with us.

Purpose of Data Use

How Your Personal Data Is Used

LuckyBet7 uses collected personal data solely for legitimate, clearly stated purposes. The following are the primary purposes for which your personal data is used on the LuckyBet7 platform:

• Account Management: Creating, verifying and managing your member account at LuckyBet7, including secure login processes and two-factor authentication.
• Transaction Processing: Deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX are processed securely and accurately.
• Legal Compliance: Fulfilling legal obligations under Malaysia's PDPA, anti-money laundering (AML) requirements, and Know Your Customer (KYC) regulations.
• Platform Security: Detecting and preventing fraud, unauthorised access, system manipulation, and other unlawful activities that could compromise the security of members or the platform.
• Service Improvement: Analysing platform usage patterns to improve the member experience, resolve technical issues, and develop new features.
• Service Communications: Sending you important notifications relating to your account, transactions, security updates, and relevant policy changes.
• Marketing (with consent): Sending promotional information, bonus offers and the latest LuckyBet7 news — only where you have given explicit consent to receive marketing communications.
• Responsible Gambling: Monitoring betting patterns to identify potential gambling issues and reaching out to members who may need support or early intervention.

Data Sharing

Sharing Data With Third Parties

LuckyBet7 takes an extremely cautious approach when it comes to sharing members' personal data. We does not sell, rent, or transfer your personal data to any third party for marketing or commercial purposes. Your personal data will only be shared under the following limited circumstances:

• Payment Service Providers: Transaction information required to process your payments is shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, and FPX participating banks solely for the purpose of completing your transaction.
• Identity Verification Providers: KYC data is shared with authorised third-party identity verification service providers for document verification purposes.
• Technology Service Providers: Hosting, cybersecurity and technical infrastructure providers that support LuckyBet7's operations may have limited access to certain data within the scope of their work.
• Legal Authorities: LuckyBet7 will disclose personal data when required by law, court order, or a valid request from Malaysian law enforcement authorities.
• Regulatory Body: As a licensed betting platform, we may be required to report certain information to the relevant regulatory authorities.

All third parties who receive LuckyBet7 members' personal data are bound by strict confidentiality agreements and are only permitted to use that data for the specified purposes.

Data Security

LuckyBet7 Data Security Measures

LuckyBet7 consistently invests in the latest security infrastructure to ensure your personal data remains protected at all times. The security measures we implement include:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and LuckyBet7 servers are encrypted using industry-standard SSL/TLS protocols.
• Stored Data Encryption: Sensitive data stored in our databases — including passwords and financial information — is encrypted using strong cryptographic algorithms.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA on all member accounts as an added layer of protection.
• 24/7 Monitoring: LuckyBet7's security systems are monitored around the clock to detect and respond to any threats or suspicious activity in real time.
• Regular Penetration Testing: The LuckyBet7 platform undergoes regular security testing and audits by independent cybersecurity experts to identify and address any vulnerabilities.
• Internal Access Control: Staff access to member data is strictly controlled through a role-based permission system, with all access logged for full accountability.

Data Retention

Personal Data Retention Period

LuckyBet7 retains your personal data only for as long as necessary to fulfil the purpose of collection or to meet legal obligations. Our data retention policy is as follows:

• Active Account Data: Personal data of active members is retained for the duration of the active account and can be accessed or updated by the member at any time.
• Data After Account Closure: After account closure, basic personal data is retained for a minimum of 7 years to comply with anti-money laundering legislation and financial reporting obligations.
• Transaction Records: All financial transaction records are retained for 7 years from the transaction date, in line with Malaysian legal requirements.
• Technical Logs: Access logs and technical data are retained for a maximum of 12 months for security and investigation purposes.
• Support Communications: Conversation records with the LuckyBet7 support team are retained for 2 years for reference and service quality improvement.

Once the retention period has elapsed and there is no legal basis to retain the data further, your personal data will be securely deleted or permanently anonymised from LuckyBet7 systems.

Your Rights

Your Rights Under Malaysia's PDPA

As a LuckyBet7 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the rights above, please contact us by email at privacy@luckybet7.net or via live chat on the LuckyBet7 platform. We will process your request within 14 business days from the date of receipt.

Cookies & Tracking

Use of Cookies & Tracking Technologies

LuckyBet7 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform operations such as login session authentication and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how visitors use our platform — pages visited, time spent and errors encountered — to help us improve our services.
• Functional Cookies: Remembering your preferences and settings such as language, display size, and game preferences to deliver a more personalised experience.
• Analytics Cookies: Used to understand platform usage patterns on an aggregated, anonymised basis for strategic planning and product improvement.

You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality of the LuckyBet7 platform and your experience as a member.

Third-Party Links

Links to Third-Party Websites

The LuckyBet7 platform may contain links to third-party websites or services in certain contexts. LuckyBet7's Privacy Policy does not apply to those third-party websites or services.

LuckyBet7 has no control over the content, privacy policies or security practices of any third-party websites. We are not responsible for any damage, loss or privacy breach arising from your use of those third-party websites.

We encourage you to read and understand the privacy policy of every website you visit, especially before providing any personal information to them.

Minors

Children's Privacy Protection

The LuckyBet7 platform is exclusively for users aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that we have collected personal data from someone under the age of 18, we will take immediate action to delete that data and close the account in question. If you believe a minor has registered on our platform, please contact us immediately at privacy@luckybet7.net.

Contact Us

Contacting LuckyBet7's Data Protection Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how LuckyBet7 handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

• Privacy Email: privacy@luckybet7.net — specifically for personal data protection enquiries.
• General Support Email: support@luckybet7.net — for general enquiries related to your account and services.
• Live Chat: Available 24/7 directly within the LuckyBet7 platform for immediate support.

We are committed to responding to all privacy-related enquiries within 14 business days. For more complex requests such as data exports or data deletion, processing may take up to 30 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection Malaysia or the relevant regulatory body under PDPA 2010.